Refund policy

Open the box as soon as you receive it and inspect your plaque before putting the packaging away. If you notice a crack, chip or any other damage, take photographs of the number plate and the packaging and contact us within 24 hours of delivery at the following address: atelier.nouvelle.adresse@gmail.com

Please keep the packaging until the issue has been resolved and do not proceed with installation. If the damage occurred during transit and can be documented with photographs, we will take the necessary steps with Canada Post and send you a new plaque to replace the damaged one. Claims submitted after 24 hours or without photographs of the packaging cannot be processed.

Each plaque is carefully inspected before being packed and dispatched. We have high manufacturing standards, and no plaque leaves the workshop unless it meets our criteria. However, enamel is still glass: a fall, an impact against a hard surface, or excessive or uneven pressure – whether during installation or otherwise – may cause a crack or breakage.

We do not cover damage caused after delivery due to mishandling or incorrect installation, impact, or the use of unsuitable fixings. As our plaques are made to order with the number selected at the time of purchase, they are neither refundable nor exchangeable. We therefore urge you to carefully check your number and order details before finalizing your order.